Shipping and Refund Policies

Processing

All orders are processed within 1 to 3 days of your purchase. This does not include weekends or holidays. Order processing is separate from the order shipping process. Once your order is processed and delivered to USPS, your tracking number will be generated, and shipping process will begin once you are in the USPS system. You will be notified immediately once your tracking number is created.

Shipping

All items that are in stock will be shipped within 7 business days, not including weekends or holidays. In some cases, the item may be listed on our site as in stock, but due to bulk online purchases, some items may be sold out before inventory is updated within the day’s activities. Therefore, if item is sold out, you will be notified and can decide to keep the order and await the restocking of the item(s), or you can use your credit to purchase another item, or you can get a full refund. If you are waiting for an item to be restocked, we will update you when the item(s) becomes available and when it has shipped.

Refund Policy

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item(s) is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unused and unworn non-sale items are eligible for a return for up to 14 days after receiving your purchased items. All sales items are final and are not eligible for returns unless the item is defected, or if you received the wrong item. We cannot except returns after the 14 days return period. Please be mindful of the 14 days return policy when offering your purchase(s) as a gift to best prepare for a possible return.

To be eligible for a return, your item must be unused, unworn, unwashed, and free from body odor or fragrance and must be found in the same condition as it was when you received it. Refunds or exchanges are not processed until they are received in our headquarters. Once the item(s) have been received in our possession, the item(s) will go through a thorough inspection for approval for a refund. If you have received a damaged or wrong product, please take a photo immediately and forward it to us along with your request.

To start a return, you can contact us at poamclothing@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be notified by email of the approval or denial of your return or exchange within 7 days of receiving and inspecting the returned item(s). If your return or exchange is approved, please allow 7 to 14 days to process your refund. Refunds will be credited to the original credit card or original payment method with 7 to 14 days. Only the dollar amount of the item(s) purchased will be refunded. We do not refund express or overnight shipping costs. Unfortunately, we cannot accept returns on sale items or gift cards.

For any additional questions please contact customer service at: poamclothing@gmail.com

Thank you for your business!

 

We ship through USPS. We ship nationally and internationally. Item(s) shipped internationally will take longer than domestic shipping. Once items leave our headquarters and are in the possession of USPS, we are not responsible for any lost, stolen, or misplaced packages. Please be sure to provide the correct address, unit or apartment number, floor, and zip code.